Subscription issue | Voters

Subscription issue

complete

Bryan McGill

Hi there, I paid for a years sub and not due to expire until January 25 but in the app it tells me to upgrade to pro to get the features I’ve already paid for.

May 4, 2024

Grey

marked this post as

complete

Randell

Merged in a post:

Subscription Issue Again

Adam Bridges

Hi 👋

As per yesterday. I have the issue within the app asking me to subscribe. When I already have. I’ve signed in and out plus reset the cache. Issue still on going.

May 8, 2024

Randell

Hi Adam Bridges, Did this eventually get fixed on its own? Can you please follow the steps that I provided last time for now and see if it fixes it? I notice that you submitted this report ticket almost the same time as you did the last time, Do you encounter this issue every time that you open the app early in the morning on your end?

Adam Bridges

Randell Yes to both your questions. 👍

Grey

marked this post as

in progress

Grey

Merged in a post:

Subscription not activated

Adam Bridges

I’ve subscribed and now it won’t recognise that I have and is asking for me to upgrade to pro.

May 7, 2024

Randell

Hi Adam Bridges, We're currently looking into this issue. It seems to be a bug coming from the App Store API. In the meantime, You can try restarting the app or hit restore purchase. It should bring back the active subscription.

Adam Bridges

ive done as asked and it is currently resolved. Thanks 🙏

Randell

marked this post as

under review

Randell

Hi Bryan McGill We're currently looking into this issue. It seems to be a bug coming from the App Store API. In the meantime, You can try restarting the app? It should bring back the active subscription.